Eagle Urban Pty Ltd respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information provided to us through our website, enquiries and in the course of providing our professional planning services.
Personal information we collect
Eagle Urban may collect personal information that is reasonably necessary for our business activities and the services we provide. This may include:
- your name, email address, telephone number and other contact details;
- information you provide when making an enquiry or requesting our services;
- property, project and development information associated with an enquiry or engagement;
- correspondence and communications between you and Eagle Urban;
- billing and payment information; and
- information provided through our website or contact forms.
We generally collect personal information directly from you. We may also receive information from other parties involved in a project, publicly available sources or professional and government organisations where relevant to the services we provide.
How we use your information
We may use personal information to:
- respond to enquiries and communicate with you;
- assess and provide quotations for our services;
- provide town planning, development and related professional services;
- manage projects and client relationships;
- communicate with councils, government agencies, consultants and other parties where required for a project;
- manage invoicing, accounts and business administration;
- improve our services and website; and
- meet our legal and regulatory obligations.
We only use personal information for purposes connected with our business activities or as otherwise permitted or required by law.
Disclosure of personal information
Where reasonably necessary to provide our services, Eagle Urban may disclose relevant personal information to third parties such as councils, government agencies, consultants, contractors, professional advisers and service providers.
We take reasonable steps to ensure personal information is handled appropriately when working with third parties.
Website, cookies and analytics
Our website may use cookies and similar technologies to support website functionality and help us understand how visitors use the site.
Cookies are small data files stored on your device. Depending on the services used on our website, they may collect information such as browser type, device information, pages visited and general website usage information.
You can manage cookie preferences through the cookie consent options available on our website or through your browser settings.
Storage and security
Eagle Urban takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using secure business systems and service providers and, where applicable, in physical records.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or business record-keeping requirements.
Overseas disclosure
Some technology or cloud-based service providers used by Eagle Urban may store or process information using infrastructure located outside Australia.
Where this occurs, we take reasonable steps appropriate to the circumstances to ensure personal information is handled securely and in accordance with applicable privacy requirements.
Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact Eagle Urban using the details below. We may need to verify your identity before providing access to personal information.
Privacy enquiries and complaints
If you have a question or concern about how Eagle Urban has handled your personal information, please contact us.
We will review privacy enquiries and complaints and aim to respond within a reasonable timeframe.
If you remain dissatisfied with the handling of a privacy matter, you may also contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Contact us
Eagle Urban Pty Ltd
Mid North Coast, New South Wales
Email: [insert Eagle Urban email address]
Phone: [insert telephone number]
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology or legal requirements.
Last updated: August 2026